Pelvic Pride Physical Therapy & Wellness is a growing specialty pelvic health practice looking for a compassionate, enthusiastic, open-minded, and inclusive Patient Care Coordinator & Marketing Coordinator to join our team.

This is a hybrid role: approximately 50% patient care coordination and 50% marketing/community outreach.

We believe every patient deserves to feel welcomed, respected, and safe. Inclusivity is a core value of our practice, and we are committed to treating people with dignity regardless of race, gender identity, sexual orientation, or background.

Patient Care Coordination

• Greet and assist patients in a warm, professional manner.
• Manage patient check-in and check-out.
• Schedule new and returning patients by phone, email, and in person.
• Collect payments and explain financial policies.
• Ensure patient paperwork and information are complete and accurate.
• Maintain patient confidentiality and follow HIPAA requirements.
• Assist with general clinic organization, supplies, and non-clinical patient care tasks as needed.
• Learn about pelvic health and the services provided at Pelvic Pride.

Marketing & Community Outreach

• Build and maintain relationships with referral sources and community partners.
• Manage referral source outreach and follow-up.
• Write and send thank-you cards and other relationship-building communications.
• Create and organize marketing baskets and promotional materials.
• Coordinate marketing material drop-offs to local community partners.
• Assist with workshops, events, and other community outreach efforts.
• Assist with drafting social media posts based on marketing calendar.
• Help identify new opportunities to grow Pelvic Pride's presence in the Baltimore community.
• Represent Pelvic Pride professionally and enthusiastically in the community.

Qualifications

• Associate’s degree or equivalent education/experience required.
• Excellent communication and customer service skills.
• Respectful and inclusive of individuals of all gender identities, sexual orientations, races, and backgrounds.
• Organized, detail-oriented, and able to manage multiple priorities.
• Comfortable speaking on the phone and interacting with patients and professionals.
• Proficient with basic computer skills and willing to learn new systems. EMR experience is a plus.
• Professional, friendly, and comfortable representing the practice in the community.
• Self-motivated and able to take initiative.
• Flexibility to work at both Baltimore locations and provide front desk coverage when other Patient Care Coordinators are out of the office, including during vacations.
• Previous healthcare, administrative, marketing, or customer service experience is a plus.

Compensation: $20–$24 per hour, based on experience and qualifications.

The Ideal Candidate

You are warm, organized, proactive, personable, and genuinely enjoy connecting with people. You can confidently manage the details of a busy front desk while also getting out into the community, building relationships, and helping Pelvic Pride grow.

How to Apply

Please submit a resume and cover letter explaining why you would be a good fit for Pelvic Pride. Your cover letter should demonstrate that you have visited the Pelvic Pride Physical Therapy & Wellness website and understand what makes our practice unique.

Pelvic Pride is a growing pelvic floor therapy clinic dedicated to helping patients reclaim comfort, confidence, and control in their bodies. We’re seeking a skilled, compassionate, and enthusiastic Pelvic Floor Therapist to join our team.

Responsibilities

• Evaluate and treat patients across the gender spectrum for a variety of pelvic floor concerns
• Develop individualized treatment plans and provide ongoing education
• Collaborate with other clinicians and staff to ensure seamless patient care
• Maintain accurate, timely documentation of patient progress
• Contribute to the clinic culture through mentorship, collaboration, and support

This Role is for You If

• You are passionate about pelvic health and empowering patients through education and therapy
• You thrive in a collaborative, team-focused environment
• You value thoughtful, patient-centered care over high-volume treatment
• You enjoy problem-solving and helping patients navigate complex pelvic floor issues
• You are committed to continuing your professional growth and staying up to date on pelvic health best practices

This Role is Not for You If

• You prefer high-volume, “assembly-line” therapy sessions
• You are uncomfortable discussing sexual health, bowel, or bladder function
• You are not interested in collaborative team-based care or contributing to clinic culture
• You are looking for a role with little patient interaction or hands-on care